Returns & Exchanges

At Counter Culture DIY, we want you to be completely satisfied with your artistic supplies. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the list of items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that all seals are intact and the product is protected for transit.

• 3.
  Label and Ship

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.